Refund Policy

Last updated: September 26, 2026

30-Day Satisfaction Guarantee

We stand behind FieldClose. If you're not satisfied within your first 30 days of a paid subscription, contact us at pegriollc@gmail.com and we'll refund your first month's subscription fee — no questions asked.

Monthly Subscriptions

You can cancel your subscription at any time from Settings → Billing
Cancellation takes effect at the end of your current billing period
You maintain full access to the Service until the end of the billing period
Partial-month refunds are not offered for mid-cycle cancellations after the 30-day guarantee window

Free Trial

The 14-day free trial requires no credit card. If you do not subscribe before the trial ends, your account is suspended — no charges, no action required.

Payment Processing Fees

Customer invoice payments are processed by Stripe. Processing fees depend on the payment method and your Stripe pricing. Stripe generally does not return original processing fees when a successful payment is refunded; a bank payout is not required for that rule to apply. See Stripe's refund documentation for details. Customer invoice refunds are separate from FieldClose subscription refunds.

How to Request a Refund

Email pegriollc@gmail.com with your account email and "Refund Request" in the subject line
Include the date you subscribed and your organization name
We process approved refunds within 5 business days back to your original payment method

Account Data After Cancellation

Canceling a subscription does not automatically delete business records. Contact support to request an export or deletion, and see our Privacy Policy for the request process.