Refund Policy

Last updated: July 22, 2026

30-Day Satisfaction Guarantee

We stand behind FieldClose. If you're not satisfied within your first 30 days of a paid subscription, contact us at support@fieldclose.app and we'll refund your first month's subscription fee — no questions asked.

Monthly Subscriptions

You can cancel your subscription at any time from Settings → Billing
Cancellation takes effect at the end of your current billing period
You maintain full access to the Service until the end of the billing period
Partial-month refunds are not offered for mid-cycle cancellations after the 30-day guarantee window

Free Trial

The 14-day free trial requires no credit card. If you do not subscribe before the trial ends, your account is suspended — no charges, no action required.

Payment Processing Fees

Payments collected through FieldClose on behalf of your business (customer invoice payments) are processed by Stripe. Stripe's processing fees (2.9% + $0.30 per transaction) are non-refundable once the payment has been settled to your bank account. Chargeback and dispute handling follows Stripe's standard dispute process.

How to Request a Refund

Email support@fieldclose.app with your account email and "Refund Request" in the subject line
Include the date you subscribed and your organization name
We process approved refunds within 5 business days back to your original payment method

Account Data After Cancellation

After cancellation, your data is retained for 90 days to allow for reactivation. During this window, you can request a data export by emailing support. After 90 days, all data is permanently deleted. See our Privacy Policy for details.